Q: How to buy products?
A: Please go to https://ccw.caritas.org.hk/cart/en/member_registration.php to register as a member, then you will receive an email notification after registration, and now you can go shopping.

Q: I have been waiting for a long time after registration and did not receive the email notification.

A: Please check whether the information is wrong when entering the email you registered. If there is no error, you can check the trash can in the email, Because some emails may be misunderstood as spam.

Q: How to change personal information after registration?

A: You can go to https://ccw.caritas.org.hk/cart/en/member_info.php to modify the information.
 

Q: How to pay after purchase?

A: We accept credit cards (VISA, MASTER), bank deposits (you need to take a photo of the deposit slip and keep the original if you register online, please take a screenshot of the successful transfer page), If you use a non-designated bank (Bank of China or BEA) for inter-bank transfer, It takes 3 working days to check whether there is any inter-bank transaction fee (if applicable) and make up the cost when picking up the goods or sending out the goods.

Q: How to deliver after purchase?
A: You can choose store self-pickup (free shipping), door-to-door delivery ($100 shipping), and SF Express (freight collection).

Q: How to check order progress after purchase?
A: You can check the delivery and pick-up arrangements in the Transaction Records after payment. If you have not updated any information after 3 days after placing the order, please call 2716 6875 or WhatsApp 5520 9507 during office hours to inform us to follow up on the order status.

Q: If there is a problem with the product after receiving the goods, how to deal with it?

A: Please call/email/Whatsapp within 5 working days after receiving the goods to inform us for filing and make an appointment for replacement.

Q: How to contact us?
A: You can call 2716 6875 during office hours, WhatsApp 5520 9507 or email ycsccw@caritassws.org.hk.