Q: When using the mobile phone/tablet for the first time, there is heat, slowness and abnormal battery power when turning on the phone?
A: During software update, synchronous backup, or playing games, the processor consumes a lot of power during high-frequency operation, causing the phone/tablet to generate a certain amount of heat, which is a common phenomenon in smart products.
- It is recommended not to play games while charging.
- You can also check whether the synchronization function and software update are turned on first, because when the data is being synchronized and the software is being updated, it will cause the phone/tablet to heat up, slow down, and consume power. At this time, please wait patiently for the phone/tablet to complete the above processing. After completion, it will return to normal temperature, speed and power. Turning off the synchronization function can also reduce power consumption.
Q: The smartphone/tablet speed is getting slow after using it for a period of time?
A: Please check if there are too many applications open in the background. The reason is that after the applications of the smartphone/tablet are used up, they usually press the home button to leave, but the application is not completely closed, and it will still run in the background. If you want to officially close, please follow the following Steps to close:
- Android：Tap the "Recent Apps" button > All applications in use will be displayed > Tap "Close All" to end all active applications.
- iPhone：Double-click the home screen button to view recently used applications > Swipe left or right to find apps you don’t want to use > Press and hold the application you want to close and swipe up.
Q: The smartphone/tablet automatically shuts down during use?
A: Pay attention to whether the smartphone/tablet is running automatic update in the background. If it is updating automatically, please keep the battery level above 30%. At the same time, the smartphone/tablet will automatically shut down and restart during the update process. If the smartphone/tablet is out of power during the update process, the smartphone/tablet may be damaged.
Q: How to convert smartphone/tablet data to memory card? (android)
A: For example on picture: Just click "My Files" on your smartphone/tablet > click on "Image" > select the items that need to be moved or copied, and then press the "directory button" of your smartphone/tablet > "Move Or copy", and then set the destination to the memory card.
Q: How to save camera photos directly to SD Card? (android)
A: Just "open camera" > "settings" > "storage device" > "select memory card".
Q: How to sync phone contact data with Google?
- Android：Open "Settings" > Click "Account" > Click "Add Account" > Select "Google" > Enter Google account and password > After logging in, click "Sync Account" to synchronize all the data in your phone with Google, and you can choose to synchronize content, such as contacts, calendar, etc.
- iPhone：iOS7 or above, open "Settings" > Click "Address Book, Calendar" > Click "Add Account" > Select "Google" > Enter the Google account and password, the switch should be green, and the system will automatically start synchronization.
About backup
iPhone：Using iTunes to backup
- Update to the latest version of iTunes.
- Open iTunes and connect the device to the computer.
- If there is a prompt to enter the device password or "Trust this computer", please follow the instructions on the screen.
- When the device is displayed in iTunes, select your iPhone.
- Select the backup method and then just click "Backup Now".
- At the end of the procedure, you can check on the "Summary" screen of iTunes to see if the backup was completed successfully. Just look under "Latest Backup" to find the date and time.
Android：Using Google or Samsung account to backup
- To back up or restore data, you must first log in to your Google or Samsung account on your phone.
- Open "Settings"
- Select "Cloud and Account".
- Select "Backup and Restore"
- Backup my data.